This Research Use Only Acknowledgment (“Agreement”) applies to research materials obtained through CLEAREDPEPTIDES.COM. By affirmatively accepting this Agreement and completing an order, the purchaser acknowledges and agrees to the terms below. 

Return eligibility. To request a return, contact [email protected] within 7 days after delivery. Discretionary or customer-error returns are available only for unopened products with the tamper seal and product packaging completely intact. If you ordered in error, contact us before opening the product packaging. Because these are RUO products, opened, used, reconstituted, altered, or otherwise unsealed products are non-returnable under the discretionary return policy. This restriction does not eliminate the specific remedies for incorrect items, damage, or confirmed purity issues described below, or rights required by applicable law.

Restocking fee and shipping. A 25% restocking fee applies to discretionary or customer-error returns, and the customer pays return shipping. If the return results from our error, the restocking fee is waived and we pay return shipping. Contact us for return instructions. After the returned product is received and its condition is checked, we will process the applicable refund, less the stated restocking fee where applicable, and communicate the refund status to you. Posting time may depend on your payment provider.

Incorrect items. If you receive an item that does not match what you ordered, we will reship the correct item at no additional charge. This is our unconditional guarantee. The incorrect product must be returned, and we will provide return instructions and pay the return shipping. No restocking fee applies.

Lost in Transit. If tracking shows no movement for an extended period or delivery has not been confirmed, contact us so that we can work with the carrier. Where shipping protection was purchased, we will assist with the carrier and protection-provider claim and reship or refund as applicable. If delivery is not confirmed, we remain responsible for resolving non-delivery, including an appropriate reshipment or refund, regardless of whether shipping protection was purchased.

Damaged on Arrival. Report visible shipping damage within 48 hours after delivery. Photograph the packaging and contents before fully opening the package and send the photographs with your report. Damage claims are reviewed individually, and a reshipment or other resolution will be offered where warranted.

Stolen or Not Received. If tracking shows delivery but you cannot locate the package, contact us. A carrier investigation is required, and we will review each situation individually. If you purchased shipping protection, we will submit your claim to the protection provider and arrange a reshipment or refund as applicable to the claim resolution. Without shipping protection, there is no loss or theft coverage after confirmed carrier delivery. A tracking status of delivered does not by itself entitle you to an automatic refund; the investigation and claim process described here applies. If the investigation establishes that delivery was not completed, we remain responsible for resolving non-delivery as stated above. Reshipment is not guaranteed in every stolen or missing-package case.

Purity and quality concerns. Our products are tested. Purity or quality complaints are reviewed case by case. Provide details of the issue and your concerns, the lot or batch number, photographs, and any testing results you have from a valid, qualified laboratory. If a substantiated purity issue is confirmed, we will refund the affected product cost, but we do not reimburse your laboratory-testing fees. Customers are responsible for following the product storage guidelines, because improper storage can degrade research peptides.

How to Submit a Reship Request. Email [email protected] with your full name, order number, a description of the issue, and photographs where applicable, including for incorrect items or damaged packaging. We will review the request under the applicable provisions above and advise you of the next steps.

Application of this policy. The specific return, refund, reshipment, and non-delivery commitments in this Refund and Return Policy control over any inconsistent general warranty disclaimer, limitation, or Force Majeure provision elsewhere in these terms. Nothing in this policy limits rights that cannot lawfully be excluded.